AfterShift accepts return and refund requests for damaged, defective, incorrect, or materially misdescribed items. Requests must be submitted within 30 days of delivery.
How to request a return
Email aftershiftsupport@gmail.com with your order number, a description of the issue, and clear photos or video showing the problem. Contact us promptly so we can submit your request within the supplier’s deadline.
Please wait for return authorization, a return label, and shipping instructions before sending anything back. Do not return items to the address printed on the original package unless we instruct you to do so.
Return shipping
A prepaid return label will be provided for approved damaged or defective returns. Follow the return instructions and ship the item within 15 days of approval, providing tracking information as requested.
Refunds and replacements
Approved returns are inspected upon receipt. Refunds are processed within 7 days after the returned package is received and the claim is confirmed. Refunds are issued to your original payment method; your bank or payment provider may require additional time to post the credit.
Where available, you may request a replacement instead of a refund. Replacements are dispatched after the returned item has been received and inspected.
Change-of-mind returns
We do not accept returns of non-defective items because of a change of mind or dissatisfaction with the product’s results. We do not offer a risk-free trial.
Order cancellations
Our fulfillment supplier does not support cancellation once an order has been submitted for fulfillment. Contact us immediately if you need assistance; cancellation cannot be guaranteed.
Delivery problems
For missing packages, delivery delays, or items damaged in transit, email aftershiftsupport@gmail.com with your order number and relevant tracking details so we can investigate.
This policy does not limit any rights you may have under applicable consumer protection laws.